Not Quite Right? No Problem.

New products purchased from OutdoorResearch.com may be submitted for a refund within 60 days* of the purchase date. Please ensure the original tags are attached or included, and that all items are submitted in new, unused condition. Once a return is initiated, if a paid method is selected, you have 14 days from initiation to utilize that label before it becomes inactive.

For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.

If your purchase was made through outdoorresearch.com in the last 60 days* and has a product failure, please reach out to our team here.

*Extended Holiday return window: Orders placed 10/01/24 - 12/2/24 have until 1/31/25 to create a return for refund back to the original form of payment.

Start a Return

Returns processing times increase after the holiday season. Our current processing time is 5-7 business days (M-F) after delivery to our returns warehouse. If your return has exceeded that time frame, please reach out to our customer service team.

Retail Store Returns

Our Retail stores utilize their own platform for returns. Please visit our Retail Store page for more information.

Third Party Store Returns

Please partner with the third party retailer where your purchase was made to receive the maximum refund possible. Outdoor Research cannot issue a refund for purchases not made directly through the Outdoor Research website.

Please note that purchases made through ExpertVoice, Outdoor Prolink or College Outside are final sale and cannot be returned or exchanged.

Returns FAQ

I love my OR gear but want to make an exchange - what do I do?

Any desire to exchange a product purchased direct from OutdoorResearch.com should be treated as a return followed by a new purchase. Please note that any order placed with online credit or warranty credit, wanting to make a new purchase, will need to wait for their return to be sent back to us and processed, to utilize that same credit on a new purchase. We do not have the ability to alter forms of payment utilized on past or present orders. We also do not have the ability to reserve stock. If inventory is low on an item you wish to purchase, we recommend you make the purchase to ensure that product is available and shipped to you in a timely manner.

How much does it cost to return my order?

We offer a discounted Return shipping label for $6.95. Alternatively, you may submit a return via your own carrier method once your RA is set up.

Can I return a product if it was a gift?

We do not accept gift returns. For items received as a gift, we recommend working with the person who purchased the item for you to make a return or exchange with the original vendor.

What qualifies for a return?

All Outdoor Research products that are not listed as "Final Sale" qualify for a return. (Final sale items include: all Outlet styles, Face Masks & Face Coverings, and Nikwax products.) We ask that items be returned in brand new, unused condition, with all components and packaging intact. If an item arrived damaged, it also qualifies for a return.

What if I purchased my item elsewhere?

Only items purchased at outdoorresearch.com can be returned through our website. If you purchased your Outdoor Research product elsewhere, please return your item at the store or website where it was originally purchased.

Can I request an exchange for something different than my original purchase?

We do not process exchanges. We are happy to refund you for the item(s) purchased via our website, then you can log back into your account and place an additional order at any time.

What if my new product is defective?

For gear that has been purchased in the last 60 days and has a defect in materials, workmanship, or product failures, please contact Customer Service.

How do I find my order number?

You can use our Order Status link or your order confirmation email to locate your order number.

Can “Final Sale” items be returned?

Items that are marked "Final Sale" cannot be returned.

How do I get a return shipping label?

We recommend using our $6.95 FEDEX Return Shipping Label which includes tracking and insurance. The cost will be deducted from your refund amount. The label will be generated after you complete the return form. This is only available via FEDEX Economy and does not support AK, HI, USPS, or Canada Post based addresses.

How do I process my return?

Locate your order number and use our Returns page to set up your return.